POSYMAUser manual
ES

Support and help

Mia is POSYMA's support agent. She answers your questions inside the app, guides you through the screen step by step and, when needed, hands your case to the support team, who reply in the same conversation. You also have this user manual, with guides and frequently asked questions.

Manual modules
Where it is Mia: "Help" menu in the top bar › "Talk to an agent". Manual: account menu › Help Center. Open in your POSYMA
When you see it Mia is included in every POSYMA.
Guide 1 of 3

How to ask Mia a question
Mia answers in the chat what a credit note is
Mia answers in the chat what a credit note is. Tap the image to see it larger.
  1. Open the "Help" menu in the top bar and click "Talk to an agent".
  2. Type your question in "Ask Mia a question…" and click "Send".
  3. If your question is about a task, Mia can guide you through the screen. She shows you where to click and what to type.
  4. To pick up an earlier conversation, open it from "Chats". To start another one, use "New request".

When Mia needs to do something for you, such as saving a form, she asks your permission first.

Guide 2 of 3

How to follow a support request
My support requests
My support requests. Tap the image to see it larger.
  1. If Mia cannot solve your case, she creates a request and gives you its number.
  2. Open "My requests" from Mia's panel to see where each one stands: Created, Taken, In progress, Answered, Validated or Solved. When it is "Validated", check the solution; if something still fails, write to us in the conversation.
  3. When a team member joins, you see the notice "You are now talking to a person". What you type goes to that agent.
Guide 3 of 3

How to open the Help Center
Account menu open with its options
Account menu open with its options. Tap the image to see it larger.
  1. Click your avatar at the top right.
  2. Click "Help Center". This user manual opens in a new tab.

Frequently asked questions

Does Mia cost extra?

No. Mia is included in every POSYMA.

Can Mia do things in other apps?

No. Mia works inside POSYMA. For tasks on other sites, such as the DIAN portal, she explains the steps but does not do them for you.

Where do I find an earlier conversation?

Under "Chats" in Mia's panel. If you hide it from your history, support keeps it.